Help

Quick answers, no ticket queue.

Going out

How do tickets work?

Buy on the event page and pay one all-in price shown up front. Your ticket lives in My Tickets with its QR code, next to your order history and receipts.

Can I get a refund?

If an event is cancelled, your refund is automatic, in full, fees included. For anything else, email tomas.gomez@getcatch.app and a human will sort it out.

Who can see that I am going?

You pick, per event: everyone the event allows, your followers, your close friends, or just you. The event's ceiling caps it; your pick can always be tighter. How visibility works.

When do I get the exact address?

Once you are a confirmed guest. Until then you see the neighborhood, nothing closer.

Is there a mobile app?

It is in development and headed to the App Store and Google Play soon. Until then, everything works right here in the browser: find events, RSVP, buy tickets, host.

How do I delete my account?

Email tomas.gomez@getcatch.app from the address on your account and everything is deleted within 30 days.

Hosting

What does hosting cost?

Free events are free. Paid tickets carry a 3% Catch fee plus card processing, folded into one all-in price buyers see up front. Your payout is your full ticket price. Pricing.

How do I get paid?

Connect your bank once from the dashboard (Finance, then Set up payouts). Ticket money flows to you through Stripe on its standard schedule.

Who can discover my event?

You set the ceiling when you create it: Public, Followers, Close Friends, or Invite Only. And you can always invite anyone directly. See the visibility model.

Can I offer discounts or comps?

Yes. Promo codes and comp codes are on every plan, no Pro needed. Set them up from your event in the dashboard.

What happens if I cancel my event?

Every order is refunded automatically, in full, fees included. You do not have to click through orders one by one.

What is Catch Pro?

The numbers layer: analytics, finance reporting, marketing tools, and smart share links. $9.99 a month or $100 a year. Selling tickets never requires it. Free vs Pro.

Still stuck?

Catch is founder-led, a one-person operation for now, so your email goes straight to the person who built this. Expect a real answer, not a macro.

tomas.gomez@getcatch.app